Take full control of your e-bike experience with the AskMy intelligent control box, designed for intuitive operation, real-time data display, and seamless integration — giving you the information and power you need at your fingertips.
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🛒 Thank you for choosing ASKMY. We are dedicated to providing high-performance electric mobility products and an exceptional riding experience. We want you to feel entirely confident in your purchase. If you are not completely satisfied with your e-bike or riding gear, please review our comprehensive return, replacement, and refund terms outlined below.
1. 30-Day Return Window & Eligibility Overview
We offer a 30-day return window calculated strictly from the official delivery date recorded by carrier tracking milestones.
|
Return Reason |
Return Shipping Fee |
Restocking Fee |
Condition & |
|
Manufacturing |
$0 (100% Covered by ASKMY) |
$0 |
Reported within 48 hours of |
|
Customer |
Customer |
15% of Retail Value |
Unopened factory carton, factory |
|
Customer |
Customer |
15% of Retail Value |
Odometer |
|
Spare Parts & Accessories |
Customer |
15% of Retail Value |
Unused, |
Mileage Limit & Vehicle Condition: Opened electric bicycles must show fewer than 10 miles recorded on the digital odometer and be entirely free from dirt, tire wear, scratches, or structural modifications. Due to transport safety regulations regarding lithium-ion batteries, vehicles with 10 or more recorded miles are non-returnable and are supported exclusively through our Limited Warranty program.
Original Packaging Requirement: Products must be returned in the original manufacturer shipping carton with all internal molded foam, manuals, chargers, keys, toolkits, and included promotional bonus items.
Note on Promotional Bundles: If promotional gifts (such as front baskets, locks, or phone holders) are retained or missing, their listed retail value will be deducted from your final refund balance.
2. Freight Damage & Out-of-Box Defects
Please visually inspect the exterior shipping container immediately upon physical delivery:
Reporting Window: If your package exhibits visible shipping trauma, puncturing, or functional manufacturing defects, notify our customer care team at
service@askmybike.com within 48 hours of delivery.
Required Claim Evidence: Please provide:
1. High-resolution photographs of the exterior carton and carrier shipping label.
2. Photographs or a short video clip clearly illustrating the mechanical or electrical failure.
3. The unique bicycle frame serial number.
Resolution: Upon verification, ASKMY will provide a prepaid carrier return shipping label and arrange an expedited direct replacement or issue a 100% full refund at zero additional cost to you.
3. Step-by-Step Return Procedure (RMA Authorization)
Do not ship products back to the address listed on your shipping label without prior written approval. Unauthorized shipments sent without an official RMA code will be rejected at our warehouse receiving dock and returned to sender at the customer’s expense.
Step 1: Request Authorization:
Email our support desk at service@askmybike.com within your 30-day window. Include your order number, proof of purchase, detailed reason for return, and clear photographs verifying the bike's physical condition and LCD odometer reading.
Step 2: Receive RMA & Facility Address:
Once approved, our team will issue an official Return Merchandise Authorization (RMA) number and provide the designated domestic U.S. fulfillment depot address. (RMA authorizations remain valid for 14 business days from generation).
Step 3: Repack & Dispatch:
Carefully repack the e-bike in its original factory box using all original internal molded foam supports. Clearly mark your RMA number on the exterior parcel label. Drop off the package with our authorized freight carrier (FedEx or UPS) and email the return tracking number to our support team.
4. Quality Inspection & Refund Settlement Timelines
Warehouse Inspection: Returned units arrive at our regional fulfillment facility and undergo comprehensive technical inspection within 3 to 5 business days of arrival to verify odometer reading, mechanical condition, and battery safety.
Refund Initiation: Upon passing physical inspection, your refund will be authorized immediately.
Payment Settlement Schedules: All refunds are issued strictly back to the original payment method used at checkout:
Credit / Debit Cards (Visa, MasterCard, Amex): Settled within 5 to 7 business days, subject to your issuing financial institution's processing cycles.
Digital Financing & Wallets (PayPal, Klarna): Credited within 24 to 48 business hours.
5. Non-Returnable Items & Exceptions
Returns will not be accepted under any of the following circumstances:
● Return requests submitted after the expiration of the 30-day delivery window.
● Electric bicycles with 10 or more miles recorded on the digital display.
● Products returned damaged due to operator negligence, stunt riding, collisions, private alterations, unauthorized speed governor unlocking, or water submersion.
● Consumable wear-and-tear components (such as unsealed inner tubes, installed brake pads, or worn tires).
● Products purchased through unauthorized third-party channels or secondary gray markets.
6. Warranty & Defective Products
If your product arrives with a manufacturing defect, please do not initiate a return.
Instead, contact our customer service directly via service@askmybike.com
We will assist you under our official Warranty Policy.
7. Contact Us
For any questions about our Return & Refund Policy, please reach out to us:
(MON to SAT: 9:00AM - 18:00PM EST)
WhatsApp 1: +1 334-587-6674
WhatsApp 2: +1 586-675-1583
Email : service@askmybike.com