Shipping policy

Last Updated: September 16, 2026 

At ASKMY, customer satisfaction, transparent communication, and dependable mobility support are our core commitments. Below you will find our comprehensive shipping conditions, processing schedules, carrier transit windows, and freight delivery terms. 

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1. Delivery Destinations & Prohibited Areas 

We deliver exclusively to valid physical street addresses within the 48 Contiguous United States. 

Non-Service Destinations: Due to strict federal transportation regulations governing high-capacity lithium-ion power units (U.S. DOT / HazMat Class 9), we do not ship complete electric bicycles or spare battery units to:
Alaska (AK), Hawaii (HI), and U.S. Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands). APO, FPO, and DPO military addresses (Armed Forces Americas, Europe, Pacific).  Post Office Boxes (P.O. Boxes) of any format. 

Address Verification Notice: Any order placed with an ineligible destination will be placed on administrative hold, and our support team will reach out to request an eligible physical street address or process an immediate, full refund. 

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2. Shipping Rates & Delivery Timelines 

All fulfillment schedules are calculated strictly in Business Days (Monday through Friday, excluding official U.S. federal holidays). 

Order Cut-Off Schedule: Orders verified before 4:00 PM EST on active business days begin fulfillment that same day. Orders placed after 4:00 PM EST or over weekends/holidays will be processed on the following business day. 

Optional Shipping Protection ($15.98): During checkout, customers may select optional third-party shipping insurance to safeguard consignments against carrier loss or porch parcel theft. 

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3. Real-Time Tracking & Split Shipments 

Tracking Verification: Once your shipment passes final packaging inspection and is picked up by the logistics carrier (FedEx, UPS, or USPS), an automated shipping confirmation containing your official carrier tracking number will be sent to your registered checkout email address. Please allow 24 to 48 hours for tracking milestones to populate on the carrier website. 

Split Shipments: For safety and specialized cargo handling, accessory items (such as front baskets, air pumps, or phone holders) ordered alongside an electric bicycle may occasionally be fulfilled from separate regional
distribution centers. No additional shipping fees will ever be incurred for split shipments. 

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4. Adult Signature Requirement & Delivery Inspection 

Adult Signature Required (21+): Due to the high retail value of electric bicycles and to prevent doorstep package theft, all complete e-bike deliveries require an Adult Signature upon physical handover. 

Carton Visual Inspection: Please conduct a visual inspection of the outer shipping box upon delivery:
If noticeable external puncture trauma, box crushing, or tears are present, document the condition with clear photos, notify the delivery courier, and contact our customer advocacy desk at service@askmybike.com within 48 hours of delivery. 

We will promptly assist in filing a carrier insurance claim and coordinate complimentary replacement parts or a direct vehicle exchange at zero cost to you. 

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5. Order Modifications, Rerouting & Refusals 

● Modifications Prior to Dispatch: Order cancellations and street address modifications are accommodated free of charge prior to warehouse parcel dispatch. 

● In-Transit Rerouting: Once an order has departed our logistics dock, delivery rerouting is subject to carrier feasibility and an administrative carrier charge of $50. 

● Unauthorized Refusals & Address Errors: If a shipment is rejected upon arrival (without documented freight damage) or returned due to an invalid shipping address provided at checkout, the customer will be held responsible for all actual round-trip freight costs plus a standard 15% restocking fee to cover warehouse unboxing, electrical diagnostics, and repackaging. 

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6. Corporate Identity & Logistics Contacts 

For tracking inquiries, dispatch scheduling, or logistics assistance, please reach out directly to our dedicated customer support team: 

Customer Support WhatsApp (MON to SAT: 9:00AM - 18:00PM EST))

• +1 334-587-6674
  

• +1 586-675-1583
  

Customer Support Email:

• service@askmybike.com