ASKMY Warranty Policy | Official Coverage & Support
At ASKMY (“we,” “our,” or “us”), we are committed to delivering high-quality products and reliable performance for every rider.
This Limited Warranty Policy outlines the warranty coverage and service terms for ASKMY electric bicycles (“e-bikes”).
1. Warranty Coverage & Duration
This Limited Warranty applies exclusively to the original retail purchaser who completed their order through authorized ASKMY direct channels or verified partner dealers. Coverage begins on the exact date of physical delivery confirmed by carrier tracking and is non-transferable.
|
Component Category |
Warranty Period |
Scope of Coverage |
|
Structural Frame Assembly |
12 Months (1 Years) |
Main bicycle frame, rigid front fork, and structural folding hinge mechanisms against structural metal fatigue, weld failure, or material defects under normal operating conditions. |
|
Core Powertrain & Electronics |
12 Months (1 Year) |
Brushless rear hub motor, lithium-ion |
|
Original |
6 Months |
Mechanical brake calipers, suspension fork dampers, kickstand, and integrated LED |
|
head/tail lamps against factory material flaws. |
||
|
Consumable |
30-Day Defect |
Tires, inner tubes, brake pads, chains, rubber handgrips, pedals, and decorative cosmetic covers are covered strictly |
2. Warranty Service Logistics & Freight Responsibility
We maintain authorized technical diagnostic and repair operations within the United States to ensure rapid, dependable service turnaround times.
Within the First 30 Days of Delivery: If an issue is verified as a manufacturer defect or freight-related failure within the first 30 business days of delivery, ASKMY covers 100% of all diagnostic labor, replacement parts, and round-trip carrier freight expenses.
Beyond the First 30 Days (Standard Warranty): For warranty claims initiated after the initial 30-day window, ASKMY provides all certified factory replacement parts and workshop repair labor free of charge. The customer is responsible for standard shipping freight to deliver the component or unit to our designated regional U.S. service facility, while ASKMY covers the return freight back to your address upon completed servicing.
3. Limitations & Warranty Exclusions
This Limited Warranty covers strictly defects in factory materials and workmanship under normal, intended consumer use. This warranty does not cover:
1. Environmental & Water Ingress Damage: Failures resulting from prolonged exposure to heavy downpours, complete water submersion, salt-air corrosion, or cleaning with commercial high-pressure power washers.
2. Abuse, Stunts & Overloading: Damage resulting from vehicular collisions, curb impacts, stunt jumping, off-road riding beyond product design specifications, or exceeding the rated payload capacity of 330 lbs (150 kg).
3. Unauthorized Technical Modifications: Any unit subjected to aftermarket speed-governor unlocking, third-party controller tampering, battery pack modifications, or installation of non-original electrical accessories.
4. Commercial & Rental Deployment: Any vehicle utilized for commercial enterprise, courier/food delivery services, commercial rentals, or competitive racing.
5. Routine Wear & Normal Aging: Expected gradual cosmetic wear, superficial surface scratches, paint fading, or natural battery capacity degradation resulting from regular charging cycles.
6. Theft, Vandalism & Loss: Lost or stolen bicycles are not covered under this warranty.
4. Step-by-Step Warranty Claim Procedure
To ensure immediate resolution, please adhere to our standardized warranty review workflow:
● Step 1: Submit Claim: Contact our technical support department at
service@askmybike.com with your original order number, proof of purchase, and the unique frame serial number.
● Step 2: Provide Diagnostic Media: Attach clear digital photographs and a concise video clip (under 30 seconds) clearly demonstrating the mechanical or electrical failure.
● Step 3: Engineering Assessment: Our technical support team will evaluate your case within 1 to 2 business days. Upon verification, we will:
Ship factory plug-and-play replacement components alongside
step-by-step installation guides; or
Issue a formal Warranty Return Authorization (RMA) alongside the exact address of our designated U.S. service facility for direct factory repairs.
5. Limitation of Legal Liability
To the maximum extent permitted by applicable state and federal laws, this limited warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied. In no event shall ASKMY be liable for any indirect, incidental, punitive, special, or consequential damages resulting from the use or inability to use this product.
6. Warranty Service Contacts
All warranty claims, replacement component requests, and technical diagnostic evaluations must be directed through our official customer care channels:
If you have any questions about this Warranty Policy or need assistance with your e-bike, please contact our support team:
Customer Support WhatsApp:
+1 334-587-6674
+1 586-675-1583
Customer Support Email:
service@askmybike.com
Note:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.