At ASKMY (“we,” “our,” or “us”), we are committed to delivering high-quality products and reliable performance for every rider.
This Limited Warranty Policy outlines the warranty coverage and service terms for ASKMY electric bicycles (“e-bikes”).

1. Warranty Coverage

ASKMY warrants to the original purchaser (“you”) that, under normal use and proper maintenance, the ASKMY e-bike will be free from defects in materials and workmanship for a period of one year from the original date of purchase.

This warranty applies only to the original owner and is not transferable.

2. Warranty Claim Process

To file a warranty claim, please contact us through one of the following methods:

Email: askmy01@askmy.com.cn
Online Form: https://askmybike.com › pages › warranty-policy

When submitting your claim, please include the following information:

Proof of original purchase (e.g., order number or receipt).

The serial number of your e-bike.

Clear photos or video showing the defect or issue.

A brief written description of the problem.

Our customer support team will review your claim.
If the issue is confirmed to fall within the warranty coverage, ASKMY will arrange for the repair or replacement of the defective part(s).

3. This Warranty Does Not Cover

This limited warranty does not cover the following:
Normal Wear and Tear:
Tires, brake pads, chains, grips, and other consumable components subject to regular use and aging.

Misuse or Abuse:
Damage caused by accidents, negligence, collisions, modifications, or use for commercial/rental purposes.

Improper Maintenance:
Damage resulting from failure to follow the cleaning, care, and maintenance guidelines outlined in the user manual.

Unauthorized Repairs:
Damage caused by service or repairs performed by anyone not authorized by ASKMY.

Cosmetic Issues:
Minor scratches, fading, or other aesthetic changes resulting from normal use.

4. Limitation of Liability

To the fullest extent permitted by law, this limited warranty represents your sole and exclusive remedy.
In no event shall ASKMY be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use the product, even if ASKMY has been advised of the possibility of such damages.

5. Contact Us

If you have any questions about this Warranty Policy or need assistance with your e-bike, please contact our support team:

Customer Support WhatsApp:
+1 334-587-6674
+1 586-675-1583

Customer Support Email:
askmy01@askmy.com.cn
askmy03@askmy.com.cn

Note:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.