FAQs
Everything you need to know about ASKMY E-bikes
ASKMY E-bikes are perfect for commuters, students, and anyone who enjoys short-distance travel. Our bikes are designed to be lightweight and reliable, making them ideal for daily urban use.
In-stock models typically ship within 1-3 business days after payment. Custom models require 5-7 business days. We'll notify you with tracking information as soon as your order ships.
We accept credit cards, PayPal, Alipay, WeChat Pay, and other major payment methods. Choose the option that's most convenient for you.
Yes! We have showrooms in select cities where you can schedule a test ride. Contact our customer service to find the nearest location.
Yes, we offer interest-free installment plans for 3, 6, or 12 months, making it easy to own your ASKMY E-bike.
Depending on the model, our E-bikes offer a range of 50-120 km per charge. Actual range varies based on terrain, rider weight, and temperature. Most models achieve 80+ km in standard mode.
Using the original charger, a full charge typically takes 4-6 hours. We recommend slow charging to extend battery life. Fast charging can reach 80% in 2-3 hours.
For safety, our E-bikes are limited to 25-45 km/h, complying with local traffic regulations. You can adjust speed modes through our mobile app.
We use high-quality lithium batteries rated for 800-1000 charge cycles, equivalent to 3-5 years of normal use. We recommend replacing the battery when capacity drops to 80%.
ASKMY E-bikes have an IPX5 water resistance rating, suitable for riding in light rain. However, avoid heavy rain or deep water to prevent damage to electronic components.
We offer a 2-year warranty on the complete bike and 1-year warranty on battery and motor. Non-accidental defects during the warranty period are repaired or replaced free of charge.
Contact us through our website chat, customer service hotline, or email. Provide your order number and issue description, and we'll respond within 24 hours.
On-site repair service is available in select cities. Please contact customer service for details. You can also bring your bike to the nearest authorized service center.
Purchase genuine parts from our online store, authorized dealers, or showrooms. We recommend using original parts to ensure optimal performance and safety.
Returns are accepted within 7 days of delivery for quality issues or product discrepancies. Keep the product and packaging intact. We cover return shipping costs.