ASKMY | Shipping Policy

Thank you for visiting ASKMY and considering our products.
Please read our Shipping Policy carefully to understand how we handle order processing, shipping, delivery, and related fees.

1. Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully verified.
Weekends and public holidays are not included in the processing time.

During peak seasons or promotional events, processing may take slightly longer. If delays occur, we will notify you via email.

2. Shipping Areas & Carriers

Shipping Areas:
We currently ship to the contiguous United States (48 mainland states) only.
At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Carriers:
ASKMY partners with trusted logistics providers such as FedEx, UPS, and USPS.
For larger items such as e-bikes, we typically use FedEx Ground or UPS Ground for reliable delivery.

3. Shipping Fees

Shipping costs are calculated based on your delivery address, shipping method, and the weight and dimensions of the product.
You can view the final shipping fee during checkout after entering your shipping details.

Overweight charge:
If your package exceeds 60KG, we will charge an overweight fee of $30.

Free Shipping:
We offer free standard shipping within the contiguous United States for orders over [e.g., $259].

4. Estimated Delivery Time

Shipping time begins once your order has been dispatched (the date you receive your shipping confirmation email).

Estimated delivery times (business days):

Standard Shipping: 5–14 business days
Expedited Shipping (if available): 2–5 business days

Please note:
These timeframes are estimates and do not include order processing time.
Delivery may be delayed due to carrier workload, severe weather, or unforeseen circumstances.
ASKMY is not responsible for shipping delays caused by carriers or external factors.

5. Order Tracking

Once your order ships, you will receive a confirmation email containing a tracking number and tracking link.
You can use this information to monitor your package’s status directly on the carrier’s website.

6. Lost or Damaged Packages

Lost Packages:
If your tracking shows that the package has been delivered but you have not received it, please check with neighbors or your building management first.
Then, contact the carrier directly and notify us immediately at the following support channels:

Customer Support WhatsApp:

+1 334-587-6674
+1 586-675-1583

Customer Support Email:

askmy@askmybike.com

We will assist you in filing a claim with the carrier.

Damaged Packages:
Please inspect the packaging upon delivery. If you notice visible damage to the box, we recommend opening it before signing for the package.

If your e-bike or other item is damaged during shipment, please take clear photos of the product and packaging within 48 hours of delivery and contact us immediately.
We will file a claim with the carrier and arrange a repair or replacement as necessary.

7. Address Changes & Order Modifications

If you need to modify your order — including changing the delivery address — please contact us before your order is shipped.

Once the order has been dispatched, we are unable to change the address or redirect the shipment.
If a package cannot be delivered or is lost due to an incorrect address provided by the customer, the customer may be responsible for reshipment costs.

8. Contact Us

If you have any questions regarding our Shipping Policy or need help with an existing order, please contact us: